Terms and Conditions


This document sets out the terms and conditions governing the use of this website (https://entrepyr.eu) and the provision of services via this means (the ‘Conditions’) in accordance with the relevant laws regulating this activity. You are requested to carefully read these Conditions, our Cookies Policy, our Privacy Policy and our Legal Notice before using this website. By using this website or requesting a service via this means, you are aware that you are subject to these Conditions and the legal texts contained on the website. Therefore, if you do not agree with all the Conditions and the Data Protection Policies, you should not continue to navigate this website. If you have any queries regarding the Conditions or Data Protection Policies, do not hesitate to contact us through the means of contact provided.

This website is owned by:

Company Name: Federación Aragonesa de Montañismo (FAM)
Address:  C/ Albareda 7, 4º 4ª – 50004 – Zaragoza (Spain)
C.I.F. (Tax ID Number): V50120211
Telephone No.: (+34) 976 227 971
E-mail:  fam@fam.es / dpo@fam.es

Company Name: Fédération Française des Clubs Alpins et de Montagne (FFCAM)
Address:  24 avenue de Laumière – 75019 – Paris (France)
SIRET code: 775 671 316 00260
Telephone No.: (+33) 01 5372 8700
E-mail: vosdonnees@ffcam.fr

Project EFA279/16 ENTREPYR – II is co-financed by the European Regional Development Fund (ERDF). This cross-border cooperation project provides the mountain huts in the area with a tool for international promotion. The ENTREPYR platform is an instrument that provides the mountain huts with a means of managing the bookings made at those establishments, fulfilling the project goals.

The personal information or data you provide us will be processed in accordance with the provisions of the corresponding legal texts found on this website. By using this website, you consent to the processing of this information and declare that all the information or data you provide is truthful and corresponds to reality.

By using our website and making a booking through it, you agree to:
  1. Using this website only for to make legally valid bookings.
  2. Not making any false or fraudulent bookings. If there is any reason for us to believe that you have made a booking of this nature, we are authorised to cancel it and inform the pertinent authorities.
  • Providing us with your e-mail address, postal address and/or other truthful, up-to-date and accurate contact details. You also consent to our use of this information to contact you where necessary for any of the reasons set out in our Privacy Policy. If you do not provide us with all the information we need, we will not be able to process your booking.
  1. If you are using the website on behalf of a third party, you are obligated to inform them of the Conditions that apply to the searches or bookings you have made in their name, including all the corresponding rules and restrictions contained in the particular terms and conditions of each establishment.
  2. By making a booking through this website, you declare you are of legal age (18 years of age or older) and have the legal capacity to enter into contracts.
  3. The information obtained through this website applies to customers from member states of the European Union and other countries. We require from all accommodation providers a certificate of compliance that evidences and guarantees compliance with European Union laws governing data protection, allowing the website to guarantee compliance with the applicable Spanish laws.

The bookings made through this website are subject to the availability of each accommodation provider and dependent on the restrictions applicable in each of the regions, which may be modified owing to COVID-19. You can access information on the conditions that apply to the mountain hut of your choice prior to finalising your booking under the heading ‘Mountain Huts’.

The ENTREPYR platform does not own or control any of the accommodation offered on the website. These are managed and controlled by each of the owners and/or entities responsible for managing and maintaining the corresponding establishment (accommodation providers). If you book through our website, this booking is made directly with the chosen establishment as our website only acts as an intermediate connection between users and the corresponding accommodation provider. You must register as a user of this website in order to make a booking through it. Unregistered users will be unable to use this service.

If you find that an error has been occurred while entering your personal information at the time of registering as a user, you will be able to modify it in the section through the administration area provided by the company XSALTO. Errors related to personal data provided during the booking process may be modified before processing the reservation by contacting the customer service through the contact form as well as exercising the right of rectification contemplated in our Privacy Policy through the procedure contained therein This website displays confirmation windows in the different parts of the purchasing process. These will not allow the process to continue if the information requested by these sections is not correctly entered. Likewise, this website offers details on all the bookings that have may have been added to the route during the booking process, allowing you to modify any of the details of your booking before effecting payment. If you should detect an error in your booking after finalising the payment process, contact our customer service department immediately via telephone or at the e-mail address provided in order to correct the error. In the case of errors in the booking, users should be aware that once confirmation of the booking has been received, no changes can be made other than through the Users’ Area or by contacting our customer service department.

All bookings are subject to the availability of accommodation providers and capacity restrictions applicable at any time determined by the country in which the mountain hut is located. You will therefore need to take into account the particular terms and conditions set out by each establishment.

Each establishment that is part of ENTREPYR.EU may have its own particular conditions. You can consult them through their website or by contacting them.

The prices indicated include a booking fee, VAT and the website management fee. They do not include the tourist taxes or municipal taxes that may apply in the region, which will be specified in the particular terms and conditions provided by the establishment. All taxes and fees are itemised in the confirmation page of the booking. Prices are subject to modification at any time. However, the bookings for which we have sent a confirmation will not be affected by any changes in price. Once all the establishments where you wish to make bookings have been selected, these will be added to your route. The next step will be to process the booking and effect payment. To do this, follow the steps for processing the purchase by completing and/or checking the information requested at each step. In addition, you will be able to modify the details of your booking during the purchasing process, before effecting payment. In addition, if you are a registered user, you have a detail of all the orders made in the "My Account" section from the link to the client area at the bottom right of the web. Payment can be made by credit or debit card. By clicking on ‘Authorise Payment’, you are confirming that you are the cardholder. In order to minimise risks of unauthorised access, your card data will be encrypted. All cards will be subject to checks and authorisations by their issuing entity. If the issuer does not authorise payment, we will be unable to complete the booking process.

The applicable laws require that part of the information or correspondence we send is to be in writing. By using this website, you accept that the majority of this correspondence with us will be by electronic means. We will contact you by e-mail or provide information by posting notices on this website. For contractual purposes, you consent to using this electronic means of communication and acknowledge that any contracts, notifications, information and other correspondence that we send you electronically comply with the legal requirement of being in writing. This condition will not affect any of your rights recognised by law.

Any notifications you send us must be made via the e-mail address provided at the start of this section. In accordance with the above and unless stipulated otherwise, we can communicate with you either via your e-mail address or the postal address you provide when making a booking. It is understood that notifications have been correctly made and received the moment they are posted on our website, 24 hours after an e-mail has been sent or three days after the postmarked date on any letter. In order to prove that a notification has been made, in the case of a letter, it is sufficient to verify that it had the correct address, the correct stamp was affixed and that it was properly received at a post office or deposited into a post box; and in the case of an e-mail, that it was sent to the e-mail address specified by the receiver.

We cannot be held liable for any non-compliance or delay in compliance with any of our obligations when this is due to events beyond our reasonable control (force majeure). Force majeure includes any action, event, non-performance, omission or accident that is beyond our reasonable control, including, among others:
  1. Strikes, lockouts or other industrial action.
  2. Civil unrest, uprising, invasion, terrorist threat or attack, war (declared or otherwise), threat of or preparations for war.
  3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  4. The impossibility to use trains, ships, airplanes, motorised transport or any other means of transport, public or private.
  5. The impossibility to use public or private telecommunications systems.
  6. Acts, decrees, legislation, rulings or restrictions by any government or public authority.
It is understood that obligations are to be suspended during the period in which the state of force majeure lasts and that we will be given an extension of the period in which to fulfil any such obligations for a period equal to that of the state of force majeure. We shall make all reasonable efforts to bring the cause of the force majeure to an end or to find a solution that enables us to meet our obligations despite the cause of the force majeure.

The absence of a request by us that you strictly fulfil any of the obligations you accept by virtue of a contract or these Conditions, or the non-performance by us of any of the rights and actions that may correspond to us by virtue of such a contract or these Conditions does not imply a waiver or any limitation in relation to those rights or actions, not does it release you from those obligations. Our waiving of any specific right or action does not imply the waiving of the other rights and actions derived from a contract or these Conditions. Our waiving of any of these Conditions or rights or actions derived from a contract shall not take effect unless it is explicitly established that it is a waiver and it is formalised and communicated to you in writing according to the provisions of the Notifications section.

Should any of these Conditions or any provisions in a contract be declared invalid and without effect by the definitive ruling of a competent authority, the remaining terms and conditions shall remain in force and unaffected by said declaration of invalidity.

These Conditions and any document that makes specific reference to them constitute a full agreement existing between you and us in relation to their purpose and replace any other previous covenant, agreement or promise entered into verbally or in writing between you and us. Both parties acknowledge having entered into an agreement without placing trust in any statement or promise made by the other party or that might be inferred from any statement or written document in the negotiations initiated by either party in this respect, other than those explicitly stated in these Conditions. Neither party may take action in response to any untrue statement made by the other party, either verbally or in writing, prior to the date of a contract (unless such an untrue statement were made fraudulently), and the only course of action available to the other party shall be for non-compliance with the contract in accordance to the provisions of these Conditions.

We reserve the right to modify these Conditions in order to comply with any requisite of a regulatory nature or should changes be made to our services. Wherever possible, we will keep you informed of any substantial changes made to them. No modifications made shall be of a retroactive nature, and the use you make of the platform shall always be governed by the most recent version of these Conditions. We recommend that you should read the Conditions available on the platform on a regular basis, and always prior to confirming payment, in order to be informed of any changes that may affect you. If you are not in agreement with the modifications introduced, we recommend that you refrain from using our website.

The use of our website and the booking of accommodation made through it are subject to the legislation applicable to the user’s place of residence. Any dispute that may arise or that bears relation to the use of the website or any contracts derived from it shall be subject to the non-exclusive jurisdiction of the courts of Spain.

We welcome any comments and suggestions you may wish to make. We ask that you send us any such comments and suggestions, in addition to any queries, complaints or claims via our means of contact or the postal and/or e-mail addresses specified in Section 2 of these Conditions. Additionally, we make official complaint forms available to consumers and users in relation to any problems that may be caused through the use of the platform. They can be requested via our means of contact. Likewise, complaint forms are available to consumers and users at each of the establishments of our accommodation providers. Your complaints and claims sent to our customer service department will be dealt as promptly as possible, always within the legally established period. If you as a consumer consider your rights to have been violated, please direct your complaints to us via the e-mail address provided previously in order to request alternative dispute resolution. In this respect, if the transaction made between you and us took place online via our website, in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council, we inform you that you have the right to request online dispute resolution with us, which can be accessed via the URL http://ec.europa.eu/consumers/odr/.